Terms & Conditions

TERMS AND CONDITIONS
Townsville Zim Community
Effective Date: 12 December 2025
Last Updated: 12 December 2025

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1. AGREEMENT TO TERMS
These Terms and Conditions ("Terms," "Terms and Conditions") constitute a legally binding agreement between you ("User," "you," or "your") and the Townsville Zim Community ("we," "us," or "our") concerning your access to and use of the https://www.townsvillezimcommunity.com/ website (the "Website").
By accessing or using the Website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with these Terms, you must not access or use the Website.
We reserve the right to modify these Terms at any time. Your continued use of the Website following any changes indicates your acceptance of the new Terms.

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2. ABOUT THE TOWNSVILLE ZIM COMMUNITY
The Townsville Zim Community is a community organisation that brings together individuals and families with Zimbabwean heritage living in Townsville, Queensland, Australia. We organise cultural events, social gatherings, and community activities to celebrate our shared heritage and foster connections. Examples of cultural events are events about a public holiday of cultural significance and events showcasing cultural food/music. 

 

The Townsville Zim Community promotes integration of people into the Townsville community and is aligned with the Townsville City Council's Diversity and Inclusion Strategy (Townsville City Council  Diversity and Inclusion Strategy 2020-2024).
We are a not-for-profit community organisation. Our Website is provided to facilitate community engagement, event organisation, and information sharing.

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3. ELIGIBILITY AND USE OF THE WEBSITE
3.1 Eligibility
You must be at least 18 years of age to register an account or submit information on behalf of your family. If you are under 18, you may only use the Website with the involvement and consent of a parent or legal guardian.

 

3.2 Account Registration
To access certain features of the Website (such as family registration, event RSVPs), you may be required to create an account or provide personal information. You agree to:

• Provide accurate, current, and complete information

• Maintain and promptly update your information to keep it accurate

• Maintain the security of your account credentials

• Accept all responsibility for any activities that occur under your account

• Notify us immediately of any unauthorised use of your account

 

3.3 Permitted Use
You may use the Website for lawful purposes only, including:

• Viewing community information and event details

• Registering your family with the community

• RSVPing to events and activities

• Making donations

• Communicating with community organisers

• Accessing resources and updates

 

4. PROHIBITED ACTIVITIES
You agree NOT to:

4.1 Misuse the Website

• Use the Website in any way that violates any applicable federal, state, or local laws or regulations

• Attempt to gain unauthorised access to any portion of the Website or any systems or networks connected to the Website

• Use any automated means (such as bots, scripts, or scrapers) to access the Website

• Interfere with or disrupt the Website or servers or networks connected to the Website

 

4.2 Post harmful Content

• Upload, post, or transmit any content that is unlawful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable

• Post content that infringes on intellectual property rights, privacy rights, or any other rights of any party

• Distribute spam, unsolicited messages, or promotional materials

 

4.3 Use Impersonation and False Information

• Impersonate any person or entity

• Falsely state or otherwise misrepresent your affiliation with any person or entity

• Provide false or misleading information during registration or otherwise

 

4.4 Use Harassment

• Harass, threaten, or intimidate other community members

• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website

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Violation of these prohibitions may result in immediate termination of your access to the Website and may subject you to civil and/or criminal liability.

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5. EVENT PARTICIPATION

5.1 Event Registration and RSVPs
When you register for or RSVP to community events:

• You agree to provide accurate information about attendees

• You acknowledge that event details (date, time, location, cost) are subject to change

• You agree to notify us promptly if you can no longer attend

 

5.2 Event Fees
Where events require payment:

• All fees must be paid by the specified deadline

• Refund policies vary by event and will be communicated at the time of registration

• We reserve the right to cancel your registration if payment is not received

 

5.3 Event Conduct
All event participants must:

• Behave respectfully towards other attendees, organisers, and venue staff

• Follow all venue rules and Australian laws

• Supervise their children at all times (parents/guardians are responsible for their children's behaviour)

• Respect cultural sensitivities and community values

 

5.4 Health and Safety

• You are responsible for informing us of any medical conditions, allergies, or dietary requirements relevant to event participation

• You participate in events at your own risk

• We recommend appropriate insurance coverage for event participation

• Parents/guardians are responsible for their children's safety at all events

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5.5 Event Cancellation or Modification
We reserve the right to:

• Cancel, postpone, or modify any event due to circumstances beyond our control (including weather, venue issues, insufficient registrations, or public health concerns)

• Refuse admission to any event

• Remove participants who violate these Terms or engage in inappropriate behaviour

• In the event of cancellation, we will make reasonable efforts to notify registered participants and, where applicable, provide refunds or credits.

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6. DONATIONS AND PAYMENTS
6.1 Donations

• Donations to the Townsville Zim Community are voluntary and support our community activities, events, and services.

• All donations are final and non-refundable unless otherwise required by law

• We will provide tax receipts for eligible donations in accordance with Australian tax law

• Donations are processed through secure third-party payment processors

 

6.2 Payment Processing

• Payment information is processed by third-party payment processors and is subject to their terms and privacy policies

• We do not store complete credit card information on our servers

• You are responsible for any fees charged by your financial institution

 

6.3 Currency
All prices and fees are in Australian Dollars (AUD) unless otherwise stated.

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7. INTELLECTUAL PROPERTY RIGHTS
7.1 Our Content
Unless otherwise indicated, the Website and all content, features, and functionality (including but not limited to text, graphics, logos, images, photographs, videos, and software) are owned by the Townsville Zim Community or our licensors and are protected by Australian and international copyright, trademark, and other intellectual property laws.
You may view, download, and print content from the Website for your personal, non-commercial use only, provided you:

• Do not modify the content

• Retain all copyright and other proprietary notices

• Do not use the content for commercial purposes

 

7.2 Trademarks
The name "TOWNSVILLE ZIMBABWE COMMUNITY INCORPORATED" and  "Townsville Zim Community" and any associated logos are our trademarks. You may not use these trademarks without our prior written permission.

 

7.3 User-Submitted Content

• If you submit, upload, or post any content to the Website (such as photographs, comments, or testimonials), you grant us a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, adapt, publish, and display such content for the purposes of operating the Website and promoting our community activities.

• You represent and warrant that:

• You own or have the necessary rights to the content you submit

• Your content does not violate any third-party rights

• Your content complies with these Terms

• We reserve the right to remove any user-submitted content that violates these Terms or that we deem inappropriate.

 

7.4 Photography and Video

• By attending our events, you acknowledge that photographs and videos may be taken and used for promotional purposes on our Website, social media, and marketing materials.

• If you do not wish to be photographed or filmed, please notify the event organisers.

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8. PRIVACY AND DATA PROTECTION
Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

Key points:

• We collect personal information in accordance with the Australian Privacy Principles

• We use your information to provide community services and organise events

• We do not sell your personal information to third parties

• You have rights regarding your personal information under Australian privacy law

 

9. THIRD-PARTY LINKS AND SERVICES
9.1 External Links

• The Website may contain links to third-party websites, services, or resources (including social media platforms, payment processors, and partner organisations). These links are provided for your convenience only.

• We do not control, endorse, or assume responsibility for:

• The content, privacy policies, or practices of third-party websites

• Any products or services offered by third parties

• Your interactions with third-party websites

• Your use of third-party websites is at your own risk and subject to their terms and conditions.

 

9.2 Third-Party Services
We may use third-party service providers to facilitate our Website and services (such as website hosting, email communications, payment processing). These providers may have access to your personal information as necessary to perform their functions but are obligated to maintain confidentiality.

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10. DISCLAIMERS
10.1 Website "As Is"
TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW, THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose

• Warranties that the Website will be uninterrupted, error-free, or secure

• Warranties regarding the accuracy, reliability, or completeness of content

 

10.2 No Professional Advice
Information provided on the Website is for general informational and community purposes only and does not constitute professional advice. You should not rely on Website content as a substitute for professional advice (legal, medical, financial, or otherwise).

 

10.3 Event Participation
We make no warranties regarding:

• The safety, quality, or suitability of any event or activity

• The conduct of other event participants

• The accuracy of event information (dates, times, locations may change)

 

10.4 External Content
We are not responsible for the accuracy, copyright compliance, legality, or decency of content provided by third parties or other users.

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11. LIMITATION OF LIABILITY
11.1 Exclusion of Liability
TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW, TOWNSVILLE ZIMBABWE COMMUNITY INCORPORATED (THE TOWNSVILLE ZIM COMMUNITY), ITS COMMITTEE MEMBERS, VOLUNTEERS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages

• Loss of profits, revenue, data, or goodwill

• Personal injury or property damage arising from your use of the Website or participation in events

• Any damages arising from unauthorised access to or use of our servers or personal information stored therein

 

11.2 Maximum Liability
Where liability cannot be excluded under Australian law (such as under the Australian Consumer Law), our total liability to you for any claim arising from or relating to these Terms or the Website shall be limited to the amount you paid to us in the 12 months preceding the claim, or AUD $100, whichever is greater.

 

11.3 Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition, right, or remedy implied or imposed by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted, or modified.

 

11.4 Assumption of Risk
You acknowledge and agree that participation in community events and activities involves inherent risks, including but not limited to:

• Physical injury during sports or recreational activities

• Foodborne illness from shared meals

• Interpersonal conflicts with other participants

• You voluntarily assume all such risks and agree to participate at your own risk.

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12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless TOWNSVILLE ZIMBABWE COMMUNITY INCORPORATED (the Townsville Zim Community), its committee members, volunteers, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising from:

• Your use or misuse of the Website

• Your violation of these Terms

• Your violation of any rights of another party

• Your conduct at community events

• Any content you submit or post to the Website

• Your breach of any applicable laws or regulations

• This indemnification obligation will survive the termination of these Terms.

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13. TERMINATION
13.1 Termination by Us
We reserve the right to suspend or terminate your access to the Website and refuse any current or future use of the Website for any reason, including but not limited to:

• Violation of these Terms

• Provision of false or misleading information

• Engaging in fraudulent or illegal activities

• Behaviour that is harmful, threatening, or abusive to other community members

• Non-payment of event fees or other obligations

• At our sole discretion, with or without notice

 

13.2 Termination by You
You may terminate your use of the Website at any time by:

• Ceasing to access the Website

• Requesting deletion of your account and personal information (subject to our record-keeping obligations)

 

13.3 Effect of Termination
Upon termination:

• Your right to access and use the Website will immediately cease

• We may delete or archive your account information

• Provisions that by their nature should survive termination (including disclaimers, limitations of liability, and indemnification) will continue in effect

14. DISPUTE RESOLUTION
14.1 Informal Resolution
If you have any dispute or complaint arising from these Terms or the Website, we encourage you to first contact us at info@townsvillezimcommunity.com to attempt to resolve the matter informally.

14.2 Governing Law
These Terms are governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law provisions.

14.3 Jurisdiction
Any legal action or proceeding arising from or relating to these Terms or the Website shall be brought exclusively in the courts of Queensland, Australia, and you consent to the personal jurisdiction of such courts.

14.4 Alternative Dispute Resolution
Before commencing legal proceedings, you agree to attempt to resolve disputes through mediation or another appropriate alternative dispute resolution process.

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15. GENERAL PROVISIONS
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and TOWNSVILLE ZIMBABWE COMMUNITY INCORPORATED (the Townsville Zim Community) regarding your use of the Website and supersede all prior agreements and understandings.

15.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

15.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction.

15.5 Force Majeure
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labour disputes, government actions, natural disasters, pandemics, or failures of internet or telecommunications infrastructure.

15.6 No Agency
No agency, partnership, joint venture, or employment relationship is created between you and TOWNSVILLE ZIMBABWE COMMUNITY INCORPORATED (the Townsville Zim Community) as a result of these Terms or your use of the Website.

15.7 Headings
The headings in these Terms are for convenience only and have no legal or contractual effect.

15.8 Notices
All notices to you may be provided by email to the address you provided during registration or by posting on the Website. Notices to us should be sent to the contact information provided in Section 17.

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16. MODIFICATIONS TO TERMS
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website with an updated "Last Updated" date.
Material changes will be notified to registered users via:

• Email notification

• Prominent notice on the Website

• Notification at next login

Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the modified Terms, you must stop using the Website.

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17. CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us:
Townsville Zim Community

Email: info@townsvillezimcommunity.com

Phone: 0413579982

Website: https://www.townsvillezimcommunity.com
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18. ACKNOWLEDGEMENT
BY USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
If you do not agree with these Terms, you must not access or use the Website.

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End of Terms and Conditions